Tempo Reading Global Limited Terms of Service

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TEMPOREADING TERMS AND CONDITIONS

 

Last Updated: June 30, 2025

 

1. INTRODUCTION AND JURISDICTION

 

These Terms and Conditions ("Terms") govern your use of the TempoReading application and website (collectively, the "Service") operated by Tempo Reading Global Limited UK, Company Number 14582726 ("we," "us," or "our"). By accessing or using our Service, you agree to be bound by these Terms.

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Jurisdiction-Specific Provisions: These Terms are designed to comply with laws in multiple jurisdictions. Additional provisions for specific regions are outlined in Section 17. Where local law requires different terms, those provisions take precedence for users in that jurisdiction.

 

2. DEFINITIONS

 

• "Account" means the account created by you to access the Service.

• "Content" means all text, graphics, images, music, software, audio, video, information, or other materials.

• "Service" means the TempoReading application, website, and related services.

• "User" means any person who accesses or uses the Service.

• "Educational Institution" means schools, colleges, universities, or other educational establishments.

 

3. ACCEPTANCE OF TERMS

 

By creating an account, downloading, installing, or using the Service, you confirm that:

• You are at least 13 years old, or if under 13, you have parental/guardian consent.

• You have the legal capacity to enter into these Terms.

• You will comply with all applicable laws and regulations.

 

4. DESCRIPTION OF SERVICE

 

TempoReading is an educational technology platform that provides:

• Eye movement monitoring technology for reading assistance.

• Flow-state text reveal functionality.

• Personalised reading experiences for neurodiverse learners.

• Progress tracking and reporting tools.

• Educational content and reading materials.

 

5. USER ACCOUNTS AND REGISTRATION

 

 

5.1 Account Creation

 

You must create an account to access certain features. You agree to:

• Provide accurate, current, and complete information.

• Maintain and update your account information.

• Keep your login credentials secure and confidential.

• Notify us immediately of any unauthorised use.

 

5.2 Account Types

 

• Student Accounts: For individual learners.

• Parent/Guardian Accounts: For monitoring student progress.

• Teacher Accounts: For classroom management and student oversight.

• Institutional Accounts: For schools and educational organisations.

 

5.3 Account Responsibilities

 

You are responsible for all activities under your account. We reserve the right to suspend or terminate accounts that violate these Terms.

 

6. ACCEPTABLE USE

 

 

6.1 Permitted Uses

 

You may use the Service for:

• Educational and learning purposes.

• Personal skill development.

• Classroom instruction and student assessment.

• Progress monitoring and reporting.

 

6.2 Prohibited Uses

 

You must not:

• Use the Service for any unlawful purpose.

• Attempt to gain unauthorised access to our systems.

• Upload malicious code, viruses, or harmful content.

• Interfere with other users' enjoyment of the Service.

• Reverse engineer, decompile, or disassemble the software.

• Share your account credentials with unauthorised parties.

• Use the Service to harm, harass, or discriminate against others.

 

7. PRIVACY AND DATA PROTECTION - OUR COMMITMENT TO CHILDREN AND FAMILIES

 

 

7.1 Our Promise to Children and Families

 

TempoReading is designed with children's safety and privacy as our absolute top priority. We are committed to creating a secure, supportive, and private learning environment that protects young users in accordance with applicable data protection laws, including UK GDPR, EU GDPR, COPPA (US), PIPEDA (Canada), Privacy Act (Australia), and other relevant jurisdictional requirements globally.

 

7.2 What Information We Collect – And What We Don't

 

We only collect information that is strictly necessary to help children learn to read better and to provide the Service effectively.

• Basic Account Information: This includes a user's name (or a pseudonym if preferred), age, and school (if applicable, for teacher/institutional accounts). This helps us set up and manage accounts.

• Reading Progress and Learning Achievements: We track things like reading speed, comprehension scores, and completed activities to help tailor the learning experience and show progress.

• App Usage Data: We understand how the app is used (e.g., features accessed, time spent) to improve the Service and enhance the learning journey.

• Eye Movement Patterns: Our technology analyses eye movement patterns solely to help with reading focus and fluency. This is NOT biometric data and cannot be used to identify your child personally. It is like a digital reading coach that helps understand where a child's eyes are on the page to improve their reading experience, not a surveillance system.

• Computation: All analysis of eye pattern movements is carried out within the App and is used only to trigger focus prompts. No individual eye pattern movement data is stored by Tempo Reading, 

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Crucial Child Safety Promise: We unequivocally DO NOT collect any biometric data that could identify your child, such as facial recognition, fingerprints, or retina scans. Our eye movement analysis is a technical measure to assist reading, not a tool for identification or surveillance.

 

7.3 How We Process Data and Our Commitment to Not Sharing with Third Parties

 

For Individual/Family Accounts (Direct-to-Consumer):

When you use TempoReading directly as an individual or family, Tempo Reading Global Limited acts as the Data Controller. We process your data (including your child's data, with verified parental consent for users under 13) to fulfil our contract with you, provide the Service, and for our legitimate interests in improving the app, provided these interests do not override your rights and freedoms.

Zero Third-Party Sharing for Our Own Purposes: We want to be absolutely clear: We never share, sell, rent, or give away any user's personal information to any third parties, advertisers, or other companies for their own independent commercial purposes. Your data stays with us and is used exclusively to provide and improve the TempoReading Service to help you or your child learn to read better. We do not allow third-party trackers or advertisements within our app that could collect information about children for non-service related purposes.

For School and Educational Institution Accounts:

When TempoReading is used by a school or educational institution as part of their educational provision, Tempo Reading Global Limited primarily acts as a Data Processor on behalf of the school (the Data Controller). In this scenario:

• We process student data strictly on the instructions of the school. Our purpose is to facilitate the school's educational functions and public tasks, providing the agreed-upon Service.

• The school is responsible for determining the lawful basis for processing student data (e.g., public task under education law or legitimate interests) and for providing the necessary privacy information to parents and students through their own privacy notices.

• We do not use student data collected via school accounts for any independent commercial purposes, product development not directly related to the service provided to the school, or marketing to students. Our use of such data is strictly confined to delivering and maintaining the educational service for the school.

• Our agreements with schools include robust Data Processing Agreements (DPAs) that reflect our responsibilities as a processor under UK GDPR and other applicable laws, ensuring appropriate safeguards for student data.

 

7.4 Parental Rights and Control (Applicable to all Accounts, and exercised via School for School Accounts)

 

Parents and guardians have complete control over their child's data in accordance with local privacy laws.

• For Individual/Family Accounts: You can directly exercise your rights (view, access, correct, delete data) through your account settings or by contacting us.

• For School Accounts: Your rights regarding your child's data are paramount. While the school is the primary Data Controller for data processed through school accounts, we support the school in enabling you to exercise your rights. Please contact your child's school in the first instance for requests related to their data when using TempoReading through the school. We will cooperate fully with the school to fulfil valid requests.

Specifically, you have the right to:

• View all information we process about your child.

• Request correction of inaccurate information.

• Request deletion of your child's account and data at any time (subject to any legal requirements for retention or instructions from the school if applicable).

• Receive regular updates about your child's progress (where enabled through your account settings or through school reporting).

• Contact us directly with any questions or concerns about privacy.

 

7.5 Age-Appropriate Data Handling

 

• Under 13 (Individual/Family Accounts): Requires verified parental consent before account creation (COPPA compliance for US users, similar protections globally).

• 13-17 (Individual/Family Accounts): Parents can request access to and deletion of their child's data.

• 18+: Full adult account privileges with continued privacy protections.

• For School Accounts: The school, as Data Controller, is responsible for ensuring age-appropriate processing and parental notifications based on their lawful basis for processing for educational purposes. Our processing on their behalf aligns with their legal obligations.

 

7.6 Data Security for Young Users

 

We use robust, industry-standard security measures to protect all user information, especially children's data:

• Encryption: All data is encrypted both when stored and when transmitted.

• Regular Audits & DPIAs: We conduct regular security audits and maintain constant vigilance for updates to our security protocols. We also perform Data Protection Impact Assessments (DPIAs) to assess and mitigate risks, especially concerning children's data, embedding 'privacy by design and default' into our service development.

• Access Controls: Strict employee access controls are in place to ensure only authorised personnel can access data, and only when necessary.

• Breach Notification: In the unlikely event of a data breach, we will notify affected users and relevant authorities immediately, in accordance with local laws.

 

7.7 Retention and Deletion

 

• We keep data only as long as needed for learning purposes or as required by local law.

• Inactive direct-to-consumer accounts are automatically deleted after reasonable periods.

• Parents can request immediate data deletion at any time (subject to legal requirements or, for school accounts, instructions from the school).

• All data is permanently removed when requested, except where retention is legally required.

 

8. SUBSCRIPTION AND PAYMENT TERMS

 

 

8.1 Subscription Plans

 

We offer various subscription tiers including:

• Individual student subscriptions (via app stores).

• Family plans (via app stores).

• Classroom licences (direct billing).

• Institutional subscriptions (direct billing).

 

8.2 Consumer Payment Terms

 

• App Store Subscriptions: Consumer subscriptions (individual and family plans) are processed through Apple App Store and Google Play Store. All billing, payment processing, refunds, and subscription management are handled by the respective app store platforms in accordance with their terms and conditions.

• Direct Billing: Educational institution subscriptions are billed directly by us and include:

  • Payment methods: credit card, debit card, and bank transfer.

  • Billing in advance for subscription periods.

  • Prices stated in Pounds Sterling (GBP) inclusive of VAT where applicable.

 

8.3 Refunds and Cancellations

 

• Consumer Subscriptions: For individual and family subscriptions purchased through app stores, all refund requests and cancellations must be processed through the respective app store (Apple App Store or Google Play Store) in accordance with their refund policies.

• Institutional Subscriptions:

  • 14-day cooling-off period for new institutional purchases.

  • Pro-rata refunds for justified cancellations.

  • Separate contractual terms may apply.

  • Contact us directly for refund requests.

 

9. INTELLECTUAL PROPERTY RIGHTS

 

 

9.1 Our Rights

 

We retain all rights, title, and interest in:

• The TempoReading software and technology.

• Our proprietary algorithms and methodologies.

• Trade marks, logos, and brand elements.

• Educational content and materials.

 

9.2 Your Rights

 

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable licence to use the Service for its intended educational purposes.

 

9.3 User Content

 

You retain ownership of content you upload but grant us a licence to use, store, and process it as necessary to provide the Service.

 

10. THIRD-PARTY CONTENT AND SERVICES

 

The Service may include content from third-party providers and links to external websites. We are not responsible for third-party content, and your use of such content is at your own risk.

 

11. SERVICE AVAILABILITY AND MODIFICATIONS

 

 

11.1 Availability

 

We strive to maintain Service availability but cannot guarantee uninterrupted access. Scheduled maintenance will be announced in advance where possible.

 

11.2 Modifications

 

We reserve the right to modify, suspend, or discontinue the Service with reasonable notice. Material changes to these Terms will be communicated to users.

 

12. LIMITATION OF LIABILITY

 

 

12.1 Exclusions

 

To the fullest extent permitted by law, we exclude liability for:

• Indirect, incidental, special, or consequential damages.

• Loss of profits, data, or business opportunities.

• Service interruptions or technical failures.

• Third-party content or actions.

 

12.2 Limitations

 

Our total liability shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.

 

12.3 Consumer Rights

 

Nothing in these Terms affects your statutory rights as a consumer under applicable law, including but not limited to UK consumer protection laws, EU consumer rights, Australian Consumer Law, or similar protections in your jurisdiction.

 

13. INDEMNIFICATION

 

You agree to indemnify and hold us harmless from claims arising from your use of the Service, violation of these Terms, or infringement of third-party rights, to the extent permitted by applicable law.

 

14. TERMINATION

 

 

14.1 Termination by You

 

You may terminate your account at any time through your account settings or by contacting us.

 

14.2 Termination by Us

 

We may terminate or suspend your access immediately for:

• Material breach of these Terms.

• Illegal or harmful activities.

• Non-payment of fees.

• Extended periods of inactivity.

 

14.3 Effect of Termination

 

Upon termination, your right to use the Service ceases, and we may delete your account data in accordance with our data retention policies and applicable law.

 

15. DISPUTE RESOLUTION

 

 

15.1 Informal Resolution

 

We encourage users to contact us first to resolve disputes informally.

 

15.2 Formal Proceedings

 

• Primary Jurisdiction: Disputes will be resolved through the courts of England and Wales, applying English law.

• Alternative Jurisdictions: Users in other jurisdictions may have the right to bring proceedings in their local courts where required by mandatory local consumer protection laws.

 

15.3 Consumer and Alternative Dispute Resolution

 

Consumers may access alternative dispute resolution services available in their jurisdiction, including online dispute resolution platforms where applicable.

 

16. GENERAL PROVISIONS

 

 

16.1 Entire Agreement

 

These Terms constitute the entire agreement between you and us regarding your use of the Service.

 

16.2 Severability

 

If any provision is found unenforceable, the remaining provisions remain in full force.

 

16.3 Waiver

 

Our failure to enforce any provision does not constitute a waiver of our rights.

 

16.4 Assignment

 

We may assign these Terms without notice. You may not assign your rights without our consent.

 

16.5 Governing Law

 

These Terms are governed by the laws of England and Wales, except where mandatory local consumer protection laws apply.

 

17. JURISDICTION-SPECIFIC PROVISIONS

 

 

17.1 United States

 

• COPPA compliance for users under 13.

• FERPA compliance for educational records.

• State-specific privacy laws (e.g., California CCPA/CPRA, Virginia CDPA) apply where applicable.

 

17.2 European Union

 

• Full GDPR compliance.

• Right to data portability and erasure.

• Data Protection Officer: Christopher Wilson at connect@temporeading.com.

 

17.3 Canada

 

• PIPEDA compliance.

• Provincial privacy law compliance where applicable.

 

17.4 Australia

 

• Privacy Act 1988 compliance.

• Australian Consumer Law protections apply.

 

17.5 Other Jurisdictions

 

For countries not specifically listed, we comply with applicable local privacy and consumer protection laws. Contact us for jurisdiction-specific information.

 

18. CONTACT INFORMATION

 

For questions about these Terms, please contact us at:

Tempo Reading Global Limited

Company Number: 14582726

Email: connect@temporeading.com

Address: 20-22, Wenlock Road, London, England, N1 7GU UK

Data Protection Enquiries:

Christopher Wilson / DPO

Email: connect@temporeading.com

 

19. UPDATES TO TERMS

 

We may update these Terms periodically. Continued use of the Service after changes constitutes acceptance of the new Terms. Material changes will be communicated via email or in-app notification in accordance with local notification requirements.

By using TempoReading, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

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